There are a lot of great changes going on right now in the IT industry. Perhaps the most exciting change is the development of virtualization –specifically cloud-based services. These developments are fundamentally changing the way we store and access data, are already proving that they offer a significant competitive advantage over traditional on-site IT infrastructures. As a result, on-site servers are becoming increasingly uncommon, and are being replaced by cloud-based servers.
I got into the IT industry three decades ago. During this time the industry, along with the technologies that run and define it, have changed dramatically. However, through all of those changes, there has been one constant rule that I have always made it a point to remember.
“The primary goal of any IT service or component is to improve how a company operates while simultaneously fading into the background.”
Our clients do not want to spend time and energy figuring out how to make their servers and devices work, and they certainly don’t want to spend hours at a time on the phone troubleshooting. What they want is an IT infrastructure that makes their business better with as little hassle as possible. While the increasingly complex systems and services available in IT are great at improving efficiency and productivity, they can also be overwhelming for business owners whose primary concerns are not servers and computers, but profit margins and business strategy. This is why CNS has updated its focus. Today, our goal is to help our clients understand why they need technology, and how those technologies make their lives better and their businesses more profitable. In order to do this, we want to take over every aspect of your IT infrastructure, so you have one number to call when you have any questions or need IT help of any kind.
Unlike many other IT companies that charge for each individual service they offer, we offer a flat rate that provides you with everything you need, without worrying about how much your IT expenses will be month to month. For a fixed fee, we provide a help desk, engineers, and consulting. By keeping you in the IT loop, you know what services you have, which services are available to you, and what industry experts predict will be available 6 months down the line.
Because we are utilizing this fixed fee model, our only concern is getting you the best possible product or service for your company’s unique challenges. Even if you need a service we don’t offer directly, we want to help you find the ideal solution, regardless of whose product it is.
We have been able to update our business model in large part thanks to virtualization and cloud-based services, which is why those services are so exciting. We have been preparing for this change in the IT industry for years, which is why we now have a fully operational data center. This data center effectively serves as Capital Network Solution’s cloud, and it has hundreds of employees, all of whom are proactively working to ensure that our client’s data is secure, and working at 100%.
I’d like to conclude with what I see as the ultimate vision for Capital Network Solutions, and why we have invested so heavily into virtualization and cloud-based services. All too often, I speak with new clients who were completely and utterly frustrated with their previous service. Whether it was a multitude of problems with their devices or servers, or just an unresponsive help desk that was constantly throwing a wrench into the company’s operations. What we have found is that, far more often than not, the problem is either that their client’s old provider simply did not have the expertise and IT infrastructure to properly serve the client, or they had a woefully understaffed help desk.
At CNS, we are constantly doing everything we can to stay in front of technology, and to be knowledgeable about cutting-edge developments as they happen – even when those developments won’t be useful for our clients for years. At the same time, our data center gives us the raw power and infrastructure to ensure that we can adapt to the evolving IT industry. Just as important, however, is the fact that our help desk is heavily staffed, and I am proud to say that when a client calls in, they get to speak to an actual engineer right away.
I know I speak for everyone at CNS when I thank you for giving us the opportunity to help your business.
CEO – Capital Network Solutions, Inc.