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"Citrix GoToAssist -- The industry-leading remote support solution"
Citrix GoToAssist™ is the industry-leading remote support solution to transform
technical support into competitive advantage and rapidly lower support costs, improve
end-user productivity and increase customer loyalty. GoToAssist hosts millions of
remote support sessions annually for contact centers and help desks in large and
small organizations, and enables them to provide world-class service, dramatically
improve their incident handling capacity and change the way their organization views
technical support.
How It Works
Citrix GoToAssist takes the guesswork out of technical support. With just a few
clicks, your support staff can see what your end users see, and vice versa. Support
staff can chat with end users in real time, guide them through a product demo, “push”
a Web page or file transfer, or even take permission-based control of the end-user’s
mouse and keyboard to show how to resolve a problem.
Key Benefits
With Citrix GoToAssist, companies can transform their technical-support organizations,
such as contact centers, help desks and professional services, into critical competitive
advantages that drive both increased revenue and profit.
Rapid ROI: Citrix GoToAssist enables support desks to realize a rapid
return on investment, which shrinks the payback period to a matter of weeks or months.
Citrix GoToAssist can be implemented in days, and support staff training takes less
than an hour. Customers report the following results:
Measurable success: Too often support desks can’t provide business-line
managers with appropriate or accurate operational metrics. Citrix GoToAssist reports
focus not only on traditional metrics such as average-handling time, but also first-call
resolution, and they enable support desks to gather immediate customer feedback
at the end of the support session rather than months later.
What value does Citrix GoToAssist provide?
Citrix GoToAssist is most useful for customers who need to:
- Handle increasing call volume without also increasing support budget and staff
- Reduce handling time for longer, more complex incidents
- Enable support desks to efficiently resolve incidents for novice end users
- Support applications and environments either for external customers or distributed
employees
- Better and more accurately measure end-user satisfaction and incident-resolution
rates
Launch GoToAssist Now!!!
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