When using ConnectWise it uses cross site scripting (XSS) to populate names and other information in Service tickets.  If you have Internet Explorer 8 (IE8) installed on your system you will get a cross scripting error:

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If this happens you will need to go into IE and disable XSS filter by clicking on Tools, then Internet Options

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Then Go to security and select Custom

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Then find the option forEnable  XSS Filter and disable it and this will fix the issue

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