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Incident Tracking
Track, resolve, and report on the issues that are critical to your business.
Capital Network Solutions, Inc. Incident Tracking and Management services are designed
to help your organization more effectively track, resolve, and report on the issues
that are critical to your business, resulting in improved efficiencies, reduced
costs, and a higher quality of service.
An incident tracking system is used for recording and reporting bugs and other testing
problems, recording how they are resolved, and recording test results. A tracking
system helps you monitor testing progress and evaluate the test success rate.
Some organizations use a paper-based system to document test results, recording
results on the page that describes the test case. With such a system, however, it
is difficult to keep track of which tests have been performed and to create summary
reports. Our automated system creates reports to monitor test results and progress,
reducing error and allowing more efficient results.
Our incident tracking system provides the following fields for recording:
- The tester's name and department.
- The date and time the test was performed.
- The Windows product name (Windows Server 2003 or Windows XP Professional).
- A full description of the test results. A description of problems that were encountered, and its resolution are reported.
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Capital Network Solutions, Inc. (CNS) located in Sacramento, California is a premier
network services and consulting company. Capital Network Solutions, Inc. has supported
hundreds of clients in the technology arena. Our network and consulting services
are designed to help you achieve a higher level of security, efficiency, reliability
and productivity.
Areas We Provide Service in the Northern California area: Sacramento, CA, Elk Grove,
CA, Folsom, CA, Auburn, CA, Citrus Heights, CA, Stockton, CA,
Davis, CA, Rocklin, CA, North Highlands, CA, Roseville, CA, Loomis, CA, Rancho Cordova,
CA, Fair Oaks, CA, Galt, CA, Carmichael, CA, Woodland, CA