When using ConnectWise it uses cross site scripting (XSS) to populate names and other information in Service tickets.  If you have Internet Explorer 8 (IE8) installed on your system you will get a cross scripting error:


If this happens you will need to go into IE and disable XSS filter by clicking on Tools, then Internet Options


Then Go to security and select Custom


Then find the option forEnable  XSS Filter and disable it and this will fix the issue