Businesses of all sizes are embracing digital transformation, and for good reason. In this article, discover five key benefits mid-sized companies reap by moving their contact centers from on-premises to the cloud, including a 72% improvement in customer service, based on a survey of 400 professionals done by Genesys and IDC. Contact Capital Network Solutions, Inc. for guidance and support for making a smooth journey to the cloud with Microsoft Azure cloud services.
More Mid-Sized Organizations Moving Contact Centers to the Cloud: Here Are 5 Benefits
About the Author: cnsweb
“Capital Network Solutions, Inc. (CNS) provides managed IT services and support to businesses in the Sacramento area, as well as across Northern California and throughout the western United States. For over 30 years, CNS has maintained the IT health and security of small and mid-sized businesses in a wide variety of industries.”