While it may seem that people will never be surpassed by machines in their ability to deliver great customer service, that assumption is being challenged. Although we’re not quite there, Azure AI services have created easily integrated customer service bots, machine learning, and cognitive services that any organization can use.
Using AI to improve customer experience
About the Author: cnsweb
“Capital Network Solutions, Inc. (CNS) provides managed IT services and support to businesses in the Sacramento area, as well as across Northern California and throughout the western United States. For over 30 years, CNS has maintained the IT health and security of small and mid-sized businesses in a wide variety of industries.”