SACRAMENTO IT SUPPORT & 24/7 HELP DESK

Need dependable and cost effective IT support for your business? CNS can help.

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30

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in Business

Superior Security, Backup and Support Solutions

For over 30 years, business owners in Sacramento and across Northern California have trusted Capital Network Solutions with the health and safety of their IT networks. When you work with CNS, you get more than a managed services provider.  You get a partner in technology.

Fast, Friendly and Reliable IT Support for Sacramento Small Businesses 

Imagine if you had a help desk staffed with technicians trained on your tools and equipment, all for less than the cost of one in-house IT worker. With Capital Network Solutions, you get everything you can imagine.  Our managed IT services plans give you enterprise-class security and support at an affordable monthly rate.

Managed IT Services Sacramento
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Managed IT Services Provider Sacramento FAQ

Essentially, it’s an outsourced IT department.  Instead of paying out-of-pocket every time something goes wrong, a managed IT services provider monitors your system and responds to issues as they arise. 

Not only does a managed IT services plan provide a comprehensive IT solution that mitigates the risks of internal and external threats, but the flat monthly fees also make it easier for businesses to budget for IT-related costs. 

Coverage varies by MSP, but most managed IT plans include server and network monitoring, system administration, user and device administration, security patching, data protection and managed workstations.  Depending on the plan, it may also cover hardware issues, service issues, software upgrades, hardware installations, onsite support and more. 

Most managed IT services plans fall into one of two buckets: partially managed or fully managed.  Think of it as the difference between an a la carte menu and an all-you-can-eat buffet.  A managed security service provider (MSSP) like Capital Network Solutions in Sacramento may also offer additional services like advanced threat protection and dark web scans. 

Prices vary, but the average all-you-can-eat managed IT services plan costs less than $30,000 a year.  For that money, you get a fully staffed and trained IT department. 

Even for businesses on a fully managed IT services plan, there may be additional costs for things like new hardware and software installationspersonal computing system repairs, installation of network-enabled printers or new servers and networking devices, advanced endpoint and network security, annual security audits and compliance-related services. 

Full-time IT professionals usually make $40,000 to $60,000 per year, with an additional 10 percent of their salary going toward payroll taxes and benefits.  By contrast, the average all-you-can-eat managed IT services plan costs less than $30,000 a year. 

1) Do they have a local office?
2) Will they provide on-site and off-site support?
3) Do they offer multiple types of IT service plans?
4) Do they provide 24/7 help desk support?
5) Did they outline all their costs and services in a service level agreement (SLA)? 

1) Installation of CNS management software and antivirus software.
2)
Setup and configuration of data backup hardware.
3)
Basic site assessment and needs analysis.
4)
Information gathering and documentation.

Although big enough to get targeted in cyberattacks, most small businesses lack the resources to staff their own IT departments.  However, putting your business environment in the hands of a single employee with limited skills and extensive legacy knowledge also presents a dicey situation.  MSPs afford you a highly skilled IT department for less than the cost of hiring one in-house IT employee.

CNS Success Stories

Read our Customer Case Studies to learn about the ways that Capital Network Solutions supports the growth of Sacramento area businesses.

Morton & Pitalo
View Case Study
Grow West
View Case Study
Ray Stone
View Case Study
Microsoft Managed IT Services Sacramento
Citrix Managed IT Services Sacramento
Sonicwall Managed IT Services Sacramento
Barracuda Managed IT Services Sacramento
VMWare Managed IT Services Sacramento