IT support services for your Roseville, CA business?
IT Support Tailored Specifically for Small to Medium Sized Businesses In Roseville, CA

When you choose CNS for your IT support needs, you will be giving your team access to a quality, 24-hour support help desk. The staff that works on our help desk are highly trained and there are various tiers of support you can access for the resolution of tech issues. Tier one will handle all of the basic needs that your employees and teams might run into. If the problem is more persistent or requires the care of a specialist, the ticket will be escalated for fast resolution.

Our support team knows how to take care of problems big and small and they are familiar with your business’ workflow and software products. We dedicate a special support team to each of our clients so that the support staff that resolves problems is well-versed in all of your unique products and workflows. This saves time and makes for a much more enjoyable experience for everyone. Providing prompt and effective resolutions for common support needs is a matter of pride for us at CNS.

Sometimes the actual hardware or devices that you are using for your business processes are the culprit of your problems. When these kinds of issues crop up, our skilled on-site technicians can be called in to help you. You will be able to call and schedule a prompt visit from one of our well-trained professionals to come to your location and take a look at anything that might be broken, or that might need a hands-on resolution.

We also offer same-day visits to your location if an item that is business-critical should fail. We know that you might not be able to work without someone coming to look at the hardware or devices themselves and we make sure that you can get this kind of help when you need it. Waiting around for days to have someone come take a look at a device or item that is not working is not an option when there is work to be done.

We take pride in our transparent pricing and contracts and we will never sneak up on you with fees or charges that you were not expecting. There is no reason not to be totally clear about the cost of the care that we are providing to your business and we make it easy to see where your money is going and to find out about scaling your level of support when your business grows. We believe that honesty is the best policy and fostering trust with our clients is always at the forefront of our considerations.

If you feel that you need help managing the health of your network or you want IT security support, we have a dedicated team that is highly versed in this critical area of business support. You can also get access to managed IT care if you want to hand over all your IT needs to our skilled teams. We understand that you might want to leave the tech support up to us and we can dedicate personalized care of all kinds to you for your business.

If you need Microsoft-specific support on a regular basis, we also give you access to a team with certificates and specialized training in Microsoft issues and support needs. We know that there is no one-size-fits-all service contract and we can help you to combine all the right services and support that your business requires to run smoothly and without security risks. Working with CNS means that you will get the best possible IT support that you can access and all for a great price.