Finding the right tools for your business is just as crucial as finding reliable IT services for your Northern California business.  Microsoft Dynamics 365 is a next-generation business application that enables your organization to grow, evolve and transform.

This functional, flexible, cost-effective, all-in-one product line of CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software has been gaining in popularity since Microsoft introduced it in Nov. 2016.  Every interaction matters in customer service, which is why Microsoft works to create effortless service experiences.

These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions.   This unification allows your organization to meet customer needs and capture new opportunities.

Microsoft Dynamics 365 functions

Of course, your customers won’t always come to you. That’s why your sales reps need a CRM solution that they can use on the go.  Microsoft Dynamics 365 helps several aspects of your business, including:

  • Sales
  • Marketing
  • Field Service
  • Customer Service
  • Finance and Operations
  • Customer Insights
  • Hiring Top Talent

Dynamics 365 offers intelligent, empowering, cloud-based tools that are easy to use from anywhere.  Meanwhile, the omnichannel engagement, unified knowledge and service intelligence of Dynamics 365 earns customer loyalty and preserves brand integrity.  That makes it a favorite of C-level executives and sales and marketing employees alike.

Click below to view an infographic outlining the key capabilities of Microsoft Dynamics 365, including end-to-end customer service engagement, branded self-service options and the ability to capture and publish relevant knowledge across all your content channels.

As one of the top IT consulting firms in Sacramento, Capital Network Solutions can help you find the right tools to increase efficiency and productivity, no matter the size of your business.  We know that finding the right IT solutions can be complicated, so we’re always available to talk about technology.  Call CNS at (916) 366-6566 to set up a free consultation.

READ MORE: Microsoft Dynamics for Customer Service